How long do digital files take to ship?
5-10 minutes. We email links to the purchased digital files to the email address used at check out.
How long does apparel shipping take?
Our (non-digital) products are printed on demand, meaning as we receive an order - we print, pack then ship the products. Embroidery (hats) typically takes longer than anything else simply due to the fact that they need to be sewn which is a longer process.
Printing can take up to 5 days. Shipping is based on your selection at check out.
Where do I report issues / bugs about the website?
Use the form on the Contact page, please try to be as descriptive as possible! Thank you for reporting these! I’ll try my best to get an update out ASAP.
Do you accept returns?
Of course we do. If you're not satisfied with your items, use our Orders Form and we will make things right. Have your order number ready, please. We'd also like to hear why you're returning your goods, so we can do better in the future to deliver the best products possible.
For digital goods, please contact us within 15 days and we'll refund your money. After a refund is given the digital files must be deleted and no longer used.
For apparel/hard goods, please contact us within 7 days of receiving the item. Return shipping will be at your expense, but we will refund your initial payment upon receiving the items to our return address. Item must be unworn.